Frequently asked
questions.

Start with the mounting method and available space. Review the LED strip, matching diffuser and fixing parts together. Share a sketch or model reference so we can discuss the assembly for your project.

Check the usable space in the selected profile with your LED strip and connectors, and allow for cable entry and diffuser fitting. Similar outside dimensions do not establish the same internal clearance. Send the model and strip specification for review.

A surface-mounted profile sits visibly on the mounting surface, while a recessed profile sits within a prepared opening. The choice affects the finished appearance and installation preparation. For a recessed proposal, confirm the opening width, depth and surrounding finish against the drawing before cutting. Both approaches need suitable fixing points and cable access.

Confirm the cover interface for your exact profile first, then discuss material and the lit and unlit appearance. Review a sample with the intended LED strip when appearance or fit is critical; options vary by model.

Available finishes depend on the selected model and order requirements. Some catalog models list Natural, Black and White, but these options should not be assumed for every section. Include your colour or finish reference in the inquiry, and ask us to confirm availability and any sample approval needed before ordering.

Use the selected section drawing to check the mounting space or opening dimensions. Also consider the diffuser, end caps, fixing parts, cable route and access for assembly or maintenance. Share these details with your installer before preparing the surface. If dimensions are uncertain, send a sketch for discussion rather than relying on a product photo.

The included components must be confirmed in the quotation for your chosen profile. Do not assume that end caps, clips, connectors or suspension parts are included with the aluminum section. List the parts and quantities required for each run, and ask for their matching references and supply scope to be stated clearly.

Use the component references matched to the exact profile model and review the assembly drawing where available. A similar shape or width does not establish compatibility. Send the model numbers and installation arrangement with your inquiry, and request confirmation of the proposed diffuser, end caps and fixing parts before approving the order.

Confirm the supply scope in the quotation; a profile listing does not mean an LED strip or power supply is included. Describe the lighting components you plan to use and ask which items can be supplied together. Have your installer review the electrical requirements and suitability of the complete assembly before installation.

Have the complete lighting assembly reviewed for the intended environment before choosing a profile. An aluminum channel alone does not establish a waterproof or outdoor rating. Discuss moisture exposure, sealing, cable connections and the relevant ratings of all components with the suppliers and installer, and request supporting information for the proposed installation.

Yes. Send a section drawing or sketch, key dimensions, installation details and required quantity for a feasibility review. Identify the dimensions that are critical to fit with surrounding materials or components. The proposed design, tooling requirements where applicable and approval steps need to be discussed before a custom order is confirmed.

Include a dimensioned section drawing, required lengths, finish reference, quantity and delivery destination. Describe how the profile will be installed and which diffusers or accessories are needed. Mark any critical tolerances or inspection requirements for review. If your design is still developing, send the available details and explain what remains undecided.

Standard supply lengths are 1 m, 2 m, 2.5 m and 3 m. Custom lengths are supported. Include the model or drawing, required lengths, quantities and a finish reference in your inquiry. Available finishes and the proposed supply details are confirmed for the selected section and order.

Yes. Include your label artwork or information, packing quantities and any handling or protection requirements with the inquiry. We will review the available options for the proposed order. Confirm the agreed label content and packing scope in the quotation or order documentation, including any requirements that need separate approval.

Yes. Describe where the profile will be used, the available space and the LED strip dimensions. A reference photo, sketch or installation drawing can help explain the detail. Send the quantity and desired finish if known. We can discuss which sections to review even when you have not selected a model.

Send the profile model or drawing, dimensions, finish, diffuser, accessory quantities and delivery destination. Add the required order quantity and any packaging or inspection requirements. A clear specification helps define the proposal, but you can start with the information available and ask us to clarify any open points with you.

MOQ: 1,000 pcs per model and per finish. Custom sections have the same MOQ: 1,000 pcs.

Contact us with the profile model or drawing, intended finish, required components and delivery destination. Samples are free; the customer pays freight. Sample quantity is set per project. Standard samples are usually ready within 7 days. Custom samples are arranged case by case, by agreement.

Lead time: 20-30 days for all orders, counted from the date the prepayment is received. Tooling development takes about 7 days. Tooling time is not included in the 20-30 day lead time for custom orders.

T/T, usually 30% prepayment and 70% before shipment. L/C can be discussed for eligible orders.

EXW, FOB, CIF and DDP are available. DDP is available only for some destinations.

Provide the delivery country, destination details, order quantity and required lengths so shipping arrangements can be discussed with the quotation. Confirm the proposed shipping method, packing scope and which costs are included or excluded. Delivery charges and timing require order-specific confirmation; do not assume that the product price includes transport to your destination.